Something broken or not working on common property – a lift, lighting, a leak, a security door? Here’s how to log it so it gets actioned and tracked.
Common property vs your lot: the strata company looks after common property (lifts, lobbies, car park, building services). Issues inside your apartment are usually your own responsibility. If you’re a tenant, report building issues to your owner or property manager rather than directly to strata. For a genuine after-hours emergency on common property – lift entrapment, burst pipe, security failure – call 0402 422 662; for anything life-threatening call 000.
mybuildings.com → Maintenance Request → New Request. Pick the category (e.g. Lifts, Electrical, Plumbing, Defects/Warranties), set a priority, and add a photo.
Exact spot (level, area), what’s wrong, and when you noticed it. The more precise, the faster it’s triaged.
Follow progress under the Running Sheet on the portal. If it’s urgent or hasn’t moved, email the Building Manager with your job number.
Dear Building Manager,
Re: Maintenance / defect on common property – SP 67688
I’d like to report the following:
• Location: [level / area – e.g. Level 3 lift lobby]
• Issue: [what’s wrong – e.g. ceiling light out / water pooling / security door not latching]
• First noticed: [date / time]
• Priority: [low / medium / high / urgent]
[Add a photo if you have one, and note if it’s a safety risk or affecting multiple residents.] If a portal Work Request has already been raised, the job number is [PRE…].
Kind regards,
[FULL NAME]
Apartment [APT NUMBER], [PHONE]