Steps for dealing with ongoing noise or disturbance from another lot – from a friendly word to a formal incident report.
What the by-laws say: owners and occupiers must not make undue noise or cause a nuisance that interferes with others’ peaceful enjoyment (Conduct By-laws 27 and 16), audio equipment must not be heard outside the lot (By-law 28), and floors must be treated to limit noise transfer (By-law 33). One thing worth knowing before you start: the strata company generally needs a police report number before it can issue a formal noise breach notice.
Often a neighbour doesn’t realise. A calm conversation resolves most noise issues – and the incident form asks whether you’ve tried.
Note the dates, times and what the noise was. A few specific entries are far more useful than “it’s always loud”.
On mybuildings.com → Online Forms → Incident Report. It becomes a formal record shared with the Council of Owners. For a breach notice to be issued, a police report number is usually required.
Hi [neighbour / Apt number],
I’m your neighbour in [your apt]. I wanted to mention – gently – that noise from [e.g. music / furniture being moved / late-night gatherings] has been carrying into my apartment, particularly [times / days]. I’m sure you weren’t aware it travels.
Would you mind keeping it down during the evenings? Happy to have a quick chat if that’s easier – I’d much rather sort it out neighbour to neighbour. Thanks so much.
[Your name, Apt number]